User-centric workplaces and well-being: the answers you need

Organisations can improve employee well-being and productivity by providing a space where employees can thrive. A workplace that focuses on these needs is known as a user-centric workplace. This approach to workplace design and management has gained popularity as more organisations realise its profound benefits. Find out about the fuss and the challenges.


Visualisation of the shift from silo to cooperative space

What’s the fuss about user-centric?

One of the key benefits of a user-centric workplace is that it promotes a sense of autonomy and ownership among employees. By involving everyone in the process and management of their working environment, organisations can empower them to take control of their well-being and work-life balance, increasing job satisfaction, motivation, engagement and overall employee well-being.

Imagine everyone is involved.

A workplace that prioritises the needs and perspectives of its employees promotes open communication and a culture of collaboration and teamwork. By encouraging employees to share ideas and provide feedback, organisations can create an environment where everyone feels valued and heard, leading to stronger relationships and a greater sense of community among employees. Especially with the recent rise in remote work options, where the purpose of the office now shines in a new light.

For the longest time, organisations have been the driving force of workplace projects, introducing modern work environments, repeatedly in lengthy change projects and accompanied by many individual objections. Now the tables have turned, and the same organisations have become chased in a sped-up development, possibly in danger of being overtaken by their own workforce. The only way forward is an integrated, employee-driven process.

By involving employees in a crowd-modelling process, organisations can collect the right insights to create meaningful spaces that are the right size and mix based on factual user data, avoiding the guesswork of assuming how employees work. Additionally, a user-centric workplace can lead to more innovative solutions and ideas. Putting the needs of employees at the forefront of decision-making, organisations can tap into their workforce’s collective creativity and expertise, giving the organisation a competitive edge.

Don’t make it harder than it is.

Creating a user-centric workplace can be complicated, and one of the biggest challenges is ensuring that every voice that wants to speak up has a platform to contribute to. Organisations may need the right partner or resources to collect data efficiently and effectively. While surveys may be time-consuming and prone to fall through the cracks of overflowing inboxes, they share a common disadvantage: by the time of conclusion, the data may already be outdated. This is particularly challenging in large organisations where structural changes in multiple teams are more frequent. It’s essential to keep track of user needs in near real-time, providing them with instant feedback and value to keep engagement high. It is even more crucial for companies to act on all the data they’ve collected. Only then will the process lead to more engagement and trust.

Change is not an option.

New technologies and data collection methods can significantly enhance a company’s ability to create an improved, user-centric workplace. By using these tools, companies can efficiently gather needed insights about needs and preferences to make informed decisions about the design and management of the workplace. We’ve reached a crucial point where traditional industries must embrace the new possibilities and use effective tools to stay on top of change. At the same time, progressive organisations move beyond only insight data to a process of integrated and continual evolution where the latest information about user needs is the new gold and provides a solid base for data-driven and right decisions.